In a world where customers expect fast and personalized responses, automation has become a necessity for any business. However, the big challenge is to make sure these automated responses don’t sound cold or impersonal. After all, no one wants to feel like they’re talking to a machine.
In this guide, we will show you how to automate responses on WhatsApp and Instagram efficiently, while maintaining a close and human tone. In addition, you will discover how tools like Aurora Inbox and its AI agent can help you achieve this without any complications.
Why automate responses on WhatsApp and Instagram?
a) Saving Time and Resources
Key fact: 80% of social media queries are repetitive questions (e.g. prices, schedules, shipping).
Benefit: Automating these responses frees up time for your team to focus on more strategic tasks.
b) Improve Customer Experience
Key fact: 90% of customers value a quick response when contacting a brand.
Benefit: With well-configured autoresponders, you can ensure that your customers receive immediate attention, even after hours.
c) Scalability
- Key fact: Companies that implement automation in customer service can handle up to 300% more queries without increasing your support team.
Benefit: As your business grows, automation allows you to handle a higher volume of messages without becoming overwhelmed.
5 Tips to Automate WhatsApp Responses Without Sounding Robotic
a) Use Natural and Close Language
To do: Avoid overly formal or generic responses. Use a conversational tone, as if you were talking to a friend.
b) Offer Clear and Useful Options
To do: Instead of an open-ended answer, offer specific options to guide the customer.
c) Use Emojis and Formatting to Give Context
To do: Emojis and formatting (bold, line breaks) make responses more friendly and easier to read.
d) Learn from Chat History
To do: Use AI-powered tools that analyze previous conversations to offer contextual responses.
Example with Aurora Inbox:
“If a customer has previously purchased running shoes, the AI could recommend, ‘Hi, would you like to check out our new running shoe models? We have special discounts this week.’ This not only personalizes the experience but also increases the chances of making a sale.”
Recommended tool to automate with a human touch
To automate your chats in 2025 without losing the human warmth, Aurora Inbox is the ideal solution. This tool centralizes WhatsApp, Instagram and Facebook conversations, and uses an advanced AI agent that learns from each interaction to offer precise and personalized responses.
With Aurora Inbox, you not only save time and resources, but you also maintain a friendly and natural tone in your automated responses. Its easy implementation and ability to collect valuable data make it the perfect option to scale your customer service without sacrificing quality.
THE BEST SERVICE FOR YOUR CUSTOMERS
Automate with Intelligence, Connect with Humanity
Automating responses on WhatsApp and Instagram doesn’t have to mean losing the human touch. With the right strategies and tools, you can offer fast and efficient support, while maintaining the warmth your customers expect.
Tools like Aurora Inbox and its AI agent, Design, allow you to achieve this balance, offering personalized and contextual responses that improve the customer experience.
Ready to transform your agency with an AI agent? Write to us and we will tell you how to use it in your agency!
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