Have you ever wondered if you need WhatsApp multi-agent in your business? Today, WhatsApp has become one of the preferred communication channels for customers thanks to its immediacy and ease of use. However, when business begins to grow or the volume of inquiries skyrockets, simply sharing a phone among several people becomes inefficient and can lead to lost sales opportunities or customer dissatisfaction.
Below are 5 clear signs that your business requires a Multi-agent WhatsApp for companiesIf you identify with any of these situations, it may be time to take the next step to improve customer service and optimize your processes.
Your advisors share a single phone number for WhatsApp.
Many small and medium-sized businesses start with a single WhatsApp number, staffed by a single advisor. As the business grows and more employees join, everyone tries to use that same number to respond to customers.
- Risk: With multiple people using the same phone, it's easy for messages to get missed or go unanswered. Plus, the lack of an organized history makes it difficult to keep track of each conversation.
- WhatsApp multi-agent solution: A multi-agent system centralizes communication on a single platform where multiple users can connect with the same WhatsApp number. This way, each advisor has their own access, avoiding confusion, and all interactions are recorded.
You have several WhatsApp numbers for different agents or areas
Some companies use different WhatsApp numbers for each department (sales, support, billing, etc.) or for each advisor. While this may seem like a good way to organize things, this practice can fragment communication and confuse customers.
- Problem: The customer doesn't know which number to call, or they may reach the wrong department. This leads to duplicate conversations, poor traceability, and makes it difficult to maintain a comprehensive view of the relationship with each customer.
- WhatsApp multi-agent solution: With a single number, all advisors and departments can manage their respective conversations in an organized manner, assigning labels or categories to each chat. This unifies the customer experience and increases the company's efficiency and control.
Response times are increasing and customer complaints are coming in.
When the volume of inquiries grows faster than response capacity, delays occur and, consequently, dissatisfied customers. Even a single delayed message can translate into a lost sale or a poor experience shared on social media.
- Alarm signal: Your customers start complaining about the delay or you look for "tricks" to serve them faster without achieving results.
- WhatsApp multi-agent solution: Multiple advisors can handle different conversations simultaneously from the same platform. This dramatically reduces wait times and improves customer satisfaction. Additionally, by quickly assigning chats to the right person, team productivity is optimized.
You have no visibility into what each customer discussed with your team.
Without a centralized record of conversations, it's difficult to know what was discussed with each client. If an advisor goes on vacation, falls ill, or leaves the firm, all the information on their phone is lost or becomes inaccessible.
- Consequence: Repeating unnecessary questions, losing context about previous issues, and having no control over the quality of customer interaction.
- WhatsApp multi-agent solution: By having a unified system, all conversations are stored in a single history accessible to authorized team members. This way, it's possible to continue providing support without the customer having to repeat the same information and without missing important details.
Your business is growing rapidly
When your business enters a phase of expansion, you need tools that help you scale and maintain the quality of customer service. Handling a larger volume of inquiries with informal methods (multiple phones or a single shared cell phone) is unfeasible and unprofessional.
- Challenge: Ensure the satisfaction of a growing number of customers without sacrificing the customer service experience or disrupting communication.
- WhatsApp multi-agent solution: Allowing multiple agents to manage the same account ensures a timely and consistent response. Additionally, message automation, role assignment, and full traceability streamline customer service management as the business grows.
Recognize any of these signs? Then you need WhatsApp Multi-Agent.
If you have identified one or more of these problems in your business, it is very likely that you need multi-agent WhatsApp For businesses. Implementing this type of system not only improves customer service, but also provides benefits such as centralized information, easier measurement of your team's performance, and the ability to scale your service without compromising quality.
Aurora Inbox is the multi-agent WhatsApp platform for businesses that helps you resolve all these situations. With Aurora Inbox you can:
- Consolidate your conversations into a single WhatsApp number.
- Work with multiple agents simultaneously, assigning conversations clearly.
- Define roles and permissions to protect sensitive information.
- Categorize your conversations based on your sales process.
- Take advantage of advanced features like scheduled messaging, automation, and chatbots.
Don't wait for complaints to pile up or for sales opportunities to slip through the net. If you feel like your processes are no longer sufficient and you want to provide better service, it's time to make the leap to a Multi-agent WhatsApp for companiesWith solutions like Aurora Inbox, your business can grow seamlessly, offer top-quality service, and maximize every contact you make with your customers. Learn more and boost your communication!
Optimize your business today!
Find out how Aurora Inbox's AI agent for WhatsApp can revolutionize your customer service. Schedule a meeting to meet with him and take your service to the next level.
We are here to help you grow!
ES 
PT 
EN