Terms and Conditions of Aurora Inbox, SAPI de CV

Updated as of 07/12/2023.

These Terms and Conditions regulate the contractual relationship between the Users of the Site https://www.aurorainbox.com/ and AURORA INBOX, SAPI de CV regarding the services offered, purchased, paid, delivered and/or provided through the aforementioned Site.

By accessing, Users accept and acknowledge that they have the capacity to use it. Likewise, they accept that by accessing, using and/or purchasing the services provided through the Site, they tacitly and unconditionally submit to these Terms and Conditions issued and published from time to time by AURORA INBOX on its Site.

The acquisition of CUSTOMER status entails full acceptance of these TERMS AND CONDITIONS, which the CUSTOMER declares to have read. Likewise, the CLIENT fully accepts the Legal Notice and Privacy Policies of AURORA INBOX.

If you do not agree to these conditions, you may not use the Site or access the services for any purpose, so please review these conditions carefully:

DEFINITIONS:

To understand the terms used and facilitate reading, below are the definitions that will be used in these Terms and Conditions, which may be used in singular or plural without changing their meaning:

  1. Aurora Inbox: It is the legal entity AURORA INBOX SAPI de CV
  2. Privacy Policy: It is the policy for the collection, use and processing of personal data, published on the Site.
  3. Customer: person or entity that uses the products or services offered by Aurora Inbox SAPI de CV
  4. Content: It is all the information, data, text, software, sound, photographs, videos, messages or other materials made available to Users and published on the Site.
  5. User account: It is an Account granted by Aurora Inbox that will allow the Site User to browse the Site and make purchases as well as access a personal record of product purchases made on the Site.
  6. Security key: It is the set of characters (letters, numbers or signs) that is determined by the User to access their User Account.
  7. The parts: They are the natural or legal person who identifies themselves as User and Aurora Inbox.
  8. Place: Refers to the Site https://www.aurorainbox.com/
  9. Terms and Conditions: It is the specification of rights and obligations generated by the Parties that derive from the commercial relationship and the proper use of the Site.
  10. User: It is the natural or legal person who contracts the services and/or products or who accesses the Site.

SERVICES AND PURPOSE:

Aurora Inbox is a strategically focused system for managing and improving customer relationships. It involves the collection, management, and analysis of information about customers with the goal of improving customer retention, driving sales, and optimizing customer satisfaction.

AURORA INBOX provides through the Site a personal, limited, non-transferable, and revocable, non-exclusive and non-sublicensable license that will provide access to the Customer Relationship Management system, also known as Customer Relationship Manager (CRM), linked to the instant messaging application WhatsApp, which provides tools to the User to have greater control over business conversations.

By using the Site, the User will be able to view all conversations with customers who interact through different platforms and social networks, such as Instagram, Facebook and WhatsApp.

To access the services, the User must have an AURORA INBOX User Account.

At the decision of Aurora Inbox, those people interested in the Services may have a Free Trial Period from the Site for the time indicated on the Site. At the end of this period, the client may contract an Account, with the characteristics, powers, price and conditions corresponding to the chosen Use Plan.

APPROPRIATE USES OF THE SERVICES.

By accessing the Site, the User agrees to use the Services in accordance with the provisions of the laws of the United Mexican States, as well as these terms and conditions, and is therefore obliged to refrain from using the Site and the Services. for acts that have the object or effect of committing illegal acts, harmful to the rights and interests of third parties and/or that in any way may damage, disable, overload or deteriorate the Site, the Services or prevent their normal use.

The use that may be given to the services offered by AURORA INBOX according to the role of each person will be the following:

For the users:

Use of the Site to manage and organize communications messages with your customers.

Users may be:

  1. Physical persons:
  2. Adults under the laws of the United Mexican States.
  3. That they have legal capacity to contract.

B) Legal entities:

  1. Incorporated in accordance with the laws of the United Mexican States.
  2. Established in accordance with the laws of their country of origin. 

To create a user account it is necessary:

  • Email address.
  • Security key for the user account.
  • WhatsApp instant messaging user account.

By creating the Account, the User represents and guarantees that he or she is the authorized owner of the Account and that it has the characteristics of the previous paragraph.

Users who are not yet clients will be absolutely responsible for the actions they take within the Site. You will be able to navigate within the Site, schedule demos and send messages, the activity you carry out within the Site will not be the responsibility of Aurora Inbox.

In the event that the user incurs any of the circumstances described in the following section, entitled “PROHIBITIONS ON USE OF THE SITE”, Aurora Inbox reserves the right to revoke the User's Customer status at its discretion, upon written notification that be sent to the email provided. In such an event, Aurora Inbox is exempt from all liability.

PROHIBITIONS ON USE OF THE SITE:

By way of example, but not limitation, the use of the Site is strictly prohibited for the user:

  1. Carry out illegal company activities or transmit illegal content, determined by the Laws of the United Mexican States, on the Site.
  2. Sending unwanted messages or SPAM;
  3. Use the Services in relation to activities called “Money Service Business” such as the sale of traveler's checks or money orders, exchange offices or check cashing, unless they have express and current authorization issued by the regulatory authorities of the Mexican financial system;
  4. Use the Services to conduct contests, lotteries, raffles, multi-level marketing, pyramid schemes, gambling or betting activities, “get rich quick” or any other form of prohibited financial activity, unless have express and current authorization issued by the regulatory authorities of the Mexican financial system.
  5. Use the Services in violation of any applicable law or regulation in force in the United Mexican States, including promoting or encouraging any illegal activity;
  6. Use the Services in any way that could infringe the rights of any third party, including, without limitation, intellectual property, privacy, publicity or contract rights;
  7. Use the Services in any manner that could inhibit, interfere with, disrupt or adversely affect other members' full enjoyment of the Services or that could damage, disable, overburden or impair the operation of the Services in any way;
  8. Use the Services in connection with the distribution of spam (which we define as unsolicited mass email or other unsolicited messages of a commercial, religious, romantic, political or other nature that is not within the intended purposes of the Services);
  9. Stalk, intimidate, threaten, harass, harass or cause annoyance to any other user of our services;
  10. Collect or store any information about any user other than those permitted on our Services;
  11. Impersonate any person or entity, falsify or otherwise misrepresent yourself or your affiliation with any person or entity, whether by providing or failing to provide information;
  12. Circumvent or attempt to defeat any controls or security measures related to the use of the Services; or Assist any third party in doing any of the above.
  13. Pornographic industry, promote adult entertainment services or digital content sites on the Internet, distribute content prohibited by the Laws of the United Mexican States.
  14. Prostitution: promotion, hiring, payment for sexual services, in any way, provided.
  15. Escort services, massage parlours, payment for potentially sexual related services.
  16. Promotion for commercial purposes of firearms, ammunition, gunpowder and other explosives, prohibited by the Laws of the United Mexican States.
  17. Promotion of illicit and intoxicating substances, or substances prohibited by the Laws of the United Mexican States
  18. Pyramid schemes, multi-level pyramid selling, multi-level marketing system that uses one or more of the following deceptive practices:
    1. Participants pay money for the right to receive compensation for recruiting new participants.
    2. The participant is required to purchase a specific quantity of products, other than the cost price for advertising purposes, before the participant is allowed to join the plan or advance within the plan.
    3. Participants are knowingly sold commercially excessive quantities of the product or products (this practice is known as inventory loading) or
    4. Entrants are not permitted to return products on commercially reasonable terms.
    5. Activities related to narcotics, steroids, drugs and/or certain controlled substances or other products that pose a risk to consumer safety.
    6. Toxic, combustible, flammable or radioactive materials.
    7. People and organizations that support terrorism.
  19.  Leasing, buying, selling, lending or sublicensing the services provided by Aurora Inbox is expressly prohibited.

WAY TO PAY:

The Services may be paid through the following means:

At the time of contracting the services, the User accepts that an intermediary collection service is the one that processes the payment through the payment methods that the User indicates, therefore he/she accepts the terms and conditions of the companies responsible for processing the payment, as well as how it assumes the risks involved in conducting business, purchasing and carrying out activities on the Internet.

Payment must be made for the total amount, in advance and for the entire chosen period. AURORA INBOX does not have access to the data related to the payment method used by the CLIENT, except in the case of bank transfer, in payments made by credit card, only the entity that processes the payment will have access to this data in its condition. of payment managers.

In the event that the User opts for payment by transfer, they must contact AURORA INBOX directly., ok via email address hello@aurorainbox.com or through the support chat, requesting information related to this payment system, receiving a response with the specific information, steps, concept to indicate and necessary data.

Once the payment is confirmed and made effective, a payment confirmation email will be sent, and in turn, if required, the corresponding invoice will be issued by AURORA INBOX. In the case of monthly payments, the invoice will be generated with the same periodicity, each time the payment is confirmed.

Each party must cover the taxes and other contributions that are their responsibility in accordance with the relevant legislation, due to any of the acts and payments that arise from the acquisition of the services.

CANCELLATION AND CHANGES POLICY:

The service is paid in advance and can be canceled from the Site at any time, however, the deposit will not be refunded.

The contracted service may be improved at any time from the Site with the contracting of another plan and the payment corresponding to the price difference.

POLICY FAIR USE

  1. Message Limit: Each contracted user may exchange up to 20,000 (twenty thousand) messages per calendar month.
  2. Additional Messages: Accounts that exceed this limit will be subject to an additional charge of 1,000 (one thousand) Mexican pesos for each block of 60,000 (sixty thousand) additional messages.
  3. Right to Cancel: Aurora Inbox reserves the right to cancel any account that exceeds the established fair usage volume without prior notice, in the event of excessive usage that may affect the performance of the service for other users.
  4. Modifications and Updates: Aurora Inbox reserves the right to modify or update this policy at any time. The modifications will take effect once published on the official Aurora Inbox website.

RESPONSIBILITY:

Site Content

AURORA INBOX undertakes to maintain the Site, as well as its contents, in a reasonably correct and updated manner, having the security controls that it considers necessary, always seeking the security of the User, but it cannot guarantee the User that the contents of these are free of errors, defects, malware and/or viruses, so the security of their equipment and systems is the responsibility of the User.

The Site may eventually be unavailable due to technical difficulties, Internet failures, maintenance or any other circumstance beyond the control of AURORA INBOX; In such cases, efforts will be made to restore it as quickly as possible without assigning any responsibility. AURORA INBOX will not be responsible for any error or omission of content on its Site.

AURORA INBOX will not be responsible for any damage or harm derived from the use of the Site or the Services, including, but not limited to, damages caused by malware, viruses, direct, indirect, moral, special or consequential that result from the use of the Site. Service or the inability to use it or any incorrect or incomplete information that may be displayed on the Site.

Likewise, any element that is sent and downloaded by the User through the Site will be at their own discretion and risk, so they will be solely responsible for any damage to their computer, device, equipment or system, as well as for the loss or affectation of data contained therein.

AURORA INBOX, its subsidiaries, affiliates, executives, directors, shareholders, employees and/or suppliers, will not be liable, in any case, for any indirect, special, incidental, consequential, punitive or exemplary damages (including, but not limited to, loss of business, lost profits, loss of data, use, revenue or other economic advantage) arising out of or in connection with the Site, the Services and/or the terms based on any theory, even if advised of the possibility of such damages . The limitation of damages set forth above is a fundamental element of the basis of the contract between the User and AURORA INBOX.

The Site, information and services may not be used without such limitations.

Responsibility for the use of cookies

Users are informed that AURORA INBOX is not responsible for the cookies that are stored on their media. These will be used in order to analyze the use of the application and the performance of the marketing campaigns presented within the Site.

AURORA INBOX uses session cookies and persistent cookies as well as the Google Analytics tool; Some cookies will be associated with your Account and personal information in order to remember your registration data.

We suggest that if you require more information about tracking technologies as well as our policy on the use of personal data, consult the privacy notice published on the Site.

Responsibility for system failures

Aurora Inbox will use the means at its disposal to keep the Site operational, however, in the event of technical failures, it will carry out the work to restore the Services in the shortest possible time, the failures that have occurred on the Platforms of Payment will not be the responsibility of Aurora Inbox.

TECHNICAL CONDITIONS

The Site is compatible with any web browser, but for a better User experience within the Site, it is recommended to use the Google Chrome web browser on a Desktop Computer, with an internet connection of at least 10 MB, and a WhatsApp Business or WhatsApp Account. Cloud API.

ASSISTANCE OR COMPLAINTS

For any assistance that the User needs or requires to file a complaint, AURORA INBOX informs that they will be attended to via email hola@aurorainbox.com or at the telephone numbers indicated on the Site.

Assistance will be from Monday to Friday from 9 to 6, the response to requests made by telephone is answered immediately by AURORA INBOX staff.

To file a complaint, the User will have a period of 5 (five business days) after the occurrence of the event that generates it.

Requests or complaints made via email will be answered within the next 10 business days.

CONTENT

By using the Site, the user subscribes to advertising and periodic news, which may be rejected from their email or by request to hello@aurorainbox.com

The user may use the Site to share variable content, such as photos, comments, messages, videos and audios with their clients and internal contacts.

PRIVACY POLICY

AURORA INBOX, to provide an effective and personalized service, collects information from Users, which may be of a personal nature. All personal information and its treatment is protected by the Privacy Notice contained on the Site.